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  1. Service Quality Management In Hospitality, Tourism, And Leisure (Pocket)

    av

    Kaye Sung Chon, Connie Mok, Jay Kandampully, Beverley A. Sparks

    ISBN: 9780789011411 - UTGIVEN: 2001-01-04

    Service Quality Management in Hospitality, Tourism, and Leisure offers practitioners and educators the latest concepts and strategies that will improve the delivery of hospitality services. Discussing services management, marketing, operations management, human resources management, and service qual[...]

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    från 553.00 kr