Counterintuitive insights about building successful relationships-based on research into human-computer interaction.
The driver was insistent: "A woman should not be giving directions." Despite the customer service rep's reassurance that the navigation system in his car wasn't actually a woman-[...]
Interfaces that talk and listen are populating computers, cars, call centers, and even home appliances and toys, but voice interfaces invariably frustrate rather than help. In Wired for Speech, Clifford Nass and Scott Brave reveal how interactive voice technologies can readily and effectively tap in[...]
In the CSLI LECTURE NOTES series. A demonstration that interactions with computers, televison and new communication technologies are identical to real social relationships and to the navigation of real physical space.[...]