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  1. Customer Service in Libraries (Pocket)

    av

    Charles (EDT) Harmon, Michael (EDT) Messina, Charles (EDT) Harmon

    ISBN: 9780810887480 - UTGIVEN: 2013-02

    In this book, nine librarians from across the country describe their libraries' best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-[...]

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    från 289.00 kr