The moment of truth-that instant when consumers experience and judge service quality-is often a deciding factor in business success. Designing Service Excellence: People and Technology provides practical information on the design, management, and organization of many different types of service indus[...]
Brian Skyrms, author of the successful Evolution of the Social Contract (which won the prestigious Lakatos Award) has written a sequel. The new book is a study of ideas of cooperation and collective action. The point of departure is a prototypical story found in Rousseauâs A Discourse on Ineq[...]
Fearlessly, Brian Levack tackles a vast, complex subject and reduces it to a concise and lucid synthesis with consummate skill, challenging old assumptions and casting light into the darkest corners. This, the revised third edition, offers student and expert alike immediate access to an overwhelming[...]
Tiny robots are the first and last line of defence in the gardens of the future Incredible tales and amazing feats from the creator of Judge Dredd
MICRO-MACHINES WITH A MISSION
In a city like Mega-City One where 400 million citizens are crowded into huge housing blocks, free space is at [...]
This was the first, and remains the best, dictionary of Irish law. It defines the principal words, concepts, and phrases; includes their legal source, whether statutory or judicial; and gives a brief introduction to the law. Now in its fifth edition and[...]
One test stands between you and a place at the medical school of your dreams: the UKCAT. Unlike any other exam candidates have faced before the UK Clinical Aptitude Test is incredibly challenging, but help is at hand to prepare, build your confidence and reach a high score. Score Higher on the UKCAT[...]
Millions of readers of" Hatchet, The River, Brian's Winter," and "Brian's Return" know that Brian Robeson is at home in the Canadian wilderness. He has stood up to the challenge of surviving alone in the woods. He prefers being on his own in the natural world to civilization.
When Brian finds a [...]
Millions of readers of Hatchet, The River, Brian s Winter, and Brian s Return know that Brian Robeson is at home in the Canadian wilderness. He has stood up to the challenge of surviving alone in the woods. He prefers being on his own in the natural world to civilization.
When Brian finds a dog [...]
Now in its third edition, this outstanding textbook explains everything you need to get started using MATLAB(r). It contains concise explanations of essential MATLAB commands, as well as easily understood instructions for using MATLAB's programming features, graphical capabilities, simulation models[...]
Never Highlight a Book Again! Just the FACTS101 study guides give the student the textbook outlines, highlights, practice quizzes and optional access to the full practice tests for their textbook.[...]
Destination: Mexico. The Global Protection Force has summoned Secret Agent Jack Stalwart to Mexico to hunt down a stolen map leading to hidden Aztec gold. Suddenly, he finds himself trapped in the hands of one of the most treacherous treasure hunters in the world. Can Jack stop Callous Carl and his [...]