Now in its second edition, Bernard Moss' book is an ideal quick reference point on the core subject of communication skills for busy students and practitioners across the helping professions.[...]
Communication is an essential part of everyday life. Whether you realise it or not, you, and everyone around you, are continually sending out messages to other people. From the way you chose to dress, to the gestures you make; from the style and choice of language you use, to the company you keep, y[...]