By identifying and describing the most powerful financial and non-financial KPIs, this book will make life easier for you by defining them, explaining how and when they should be used and providing a rich library of KPIs that have been proven to significantly improve performance. The book presents c[...]

By identifying and describing the most powerful financial and non-financial KPIs, this book will make life easier for you by defining them, explaining how and when they should be used and providing a rich library of KPIs that have been proven to significantly improve performance. The book presents [...]

Performance management is at the top of agendas in most government and public organizations, as well as many not-for-profit organizations. This book focuses on the challenges public sector organizations face when tackling the issues of strategic performance management. It covers the context of decis[...]

Includes 10 handy do's and don'ts of using KPIs * Want to measure the performance of your people and your business? * Need a quick overview of the most useful KPIs and how to use them? * Only want what you need to know, rather than reams of theory? With the critical Key Performance Indicators req[...]