Rediscover how your organisation works and where it can be improved by using simple, yet powerful techniques! This book provides the business or IT professional with a practical working knowledge of Business Process Management (BPM). This book is written in a conversational style that encourages you[...]
Master frameworks, techniques, and tools for conducting meetings, leading sessions and workshops, and transferring knowledge through education and training. In addition to focusing on proven methods, this book contains many new and innovative ideas developed through decades of the author's experienc[...]