We are deep in a service crisis. In the operating room, surgeons and their teams communicate in a very precise language; aeroplane pilots follow a strict protocol to take off and land safely every time; and, when launching a new product, companies lay out a plan that all employees follow. But when i[...]

Are creative people more likely to be mentally ill? This basic question has been debated for thousands of years, with the 'mad genius' concept advanced by such luminaries as Aristotle. There are many studies that argue the answer is 'yes', and several prominent scholars who argue strongly for a conn[...]

Choose the right combination of public, private, and data center resources to empower your businessHybrid clouds are transforming the way that organizations do business. This handy guide helps you find out what this new cloud deployment model is all about. You'll get down- to-earth information about[...]

Quickly acquire the knowledge and skills you need to confidently administer, score, and interpret the WAIS-IV. Providing a clinically rich and innovative theory-based interpretive system, this book offers state-of-the-art interpretation of the most popular intelligence test for adults. In addition, [...]

A new paradigm for teachers to open their classrooms and cultivate deep professional learning Teaching is an isolating profession. Most educators receive minimal feedback on their craft, typically limited to one or two short visits from the administrator each year.[...]

What effect does creativity have on individuals, groups and societies, and on the fundamental values on which they base their actions and institutions? What constitutes good and evil, right and wrong, and how does creativity disrupt these beliefs? The Ethics of Creativity brings together an impressi[...]

Contested Frontiers in the Syria-Lebanon-Israel Region studies one of the flash points of the Middle East since the 1960s - a tiny region of roughly 100 square kilometers where Syria, Lebanon, and Israel come together but where the borders have never been clearly marked. This was the scene of Palest[...]

How do we understand international relations in a globalized world? This clear and concise text takes as its starting point the theoretical frameworks that are the foundation of current IR. Joyce P. Kaufman explains and contextualizes the traditional theories, highlighting both their strengths and w[...]