Competing in a Service Economy is a hands-on guide to creating services, with illustrative examples from service-oriented companies including Disney, Ericsson, IKEA, National Association of Convenience Stores, Ritz Carlton, Scandinavian Airline Systems, Sterling Pulp Chemicals, and Telia Mobile. Th[...]
"Understanding Biostatistics" looks at the fundamentals of biostatistics, using elementary statistics to explore the nature of statistical tests.This book is intended to complement first-year statistics and biostatistics textbooks. The main focus here is on ideas, rather than on methodological detai[...]
Fully updated to include computational modelling Statistical Theory and Modeling for Turbulent Flows offers a thorough grounding in the subject of turbulence that is unavailable elsewhere in a single text, developing both the physical insight and the mathematical framework needed to express the th[...]
Noise and Vibration Analysis is a complete and practical guide that combines both signal processing and modal analysis theory with their practical application in noise and vibration analysis.[...]
Rating of Electric Power Cables in Unfavorable Thermal Environment is the first text to provide you with the computational tools and techniques needed to successfully design and install power cables in areas affected by such factors as outside heat sources, ground moisture, or impediments to heat di[...]
Complete patterns and instructions for 30 charming, wind-driven toys: Signaling Trainman, Flying Puffin, Colonial Dame, many more. Only inexpensive materials, a few tools needed. 113 illustrations.
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Anders Petersen (b. 1944) lives and works in Stockholm, Sweden. He is noted for his intimate and personal documentary-style black-and-white photographs. In 1967, he started to photograph the late-night regulars (prostitutes, transvestites, drunks, lovers, drug addicts) in a bar in Hamburg, Germany, [...]
Originally published in 2005, Weather Derivative Valuation covers all the meteorological, statistical, financial and mathematical issues that arise in the pricing and risk management of weather derivatives. There are chapters on meteorological data and data cleaning, the modelling and pricing of sin[...]
This 2006 book was the first handbook where the world's foremost 'experts on expertise' reviewed our scientific knowledge on expertise and expert performance and how experts may differ from non-experts in terms of their development, training, reasoning, knowledge, social support, and innate talent. [...]
Professionals such as medical doctors, aeroplane pilots, lawyers, and technical specialists find that some of their peers have reached high levels of achievement that are difficult to measure objectively. In order to understand to what extent it is possible to learn from these expert performers for [...]
How do venture capitalists pick winners like Apple? How do the FBI's hostage rescue team find agents for the world's toughest job? How do talent scouts in every field identify genius and put it to work? Talking to talent scouts, the author found that they all share an intense belief in finding high [...]
System Center Service Manager 2010 offers enterprises a complete, integrated platform for adopting and automating service management best practices, such as those found in ITIL and Microsoft Operations Framework (MOF). Now, there's a comprehensive, independent reference and technical guide to this p[...]
Napoleon s campaigns were the most complex military undertakings in history before the nineteenth century. But the defining battles of Austerlitz, Borodino, and Waterloo changed more than the nature of warfare. Concepts of chance, contingency, and probability became permanent fixtures in the West s [...]
The Vikings maintain their grip on our imagination, but their image is too often distorted by medieval and modern myth. It is true that they pillaged, looted, and enslaved. But they also settled peacefully and developed a vast trading network. They traveled far from their homelands in swift and stur[...]