Bring lean improvements to the administrative areas of your organization! Tapping and Shuker take their Value Stream Management Storyboard and apply its eight-step process in the context of a customer service case study based on an actual implementation. "Value Stream Management for the Lean Office"[...]
The world has changed, but will the church keep up? This seminal report from the Church of England evaluates the changing religious landscape and introduces exciting new forms of church that speak directly to their diverse mission contexts. The Archbishop of Canterbury's Council on Mission and Publi[...]
Get thousands of facts right at your fingertips with this updated resource. The World Almanac and Book of Facts is America's top-selling reference book of all time, with more than 80 million copies sold. Published annually since 1868, this compendium of information is the authoritative source for a[...]
Whether you're a seasoned hand quilter or a beginner who's always wanted to learn to hand-quilt, this one-stop, quilter-tested reference guide will show you everything you need to know about this time-honored technique. This 48-page book opens with information about all the basic supplies you'll nee[...]
If you love to quilt, there's no better time than the holidays to show off your quilted creations while also displaying your spirit for each approaching holiday. Inside this book are 10 of the editors' favorite projects for celebrating Valentine's Day, Easter, Halloween, Christmas - even birthdays a[...]
(Play It Like It Is). The saga continues where it begins in this "prequel" to C&C's The Amory Wars narrative. This impressive folio transcribes every note Claudio Sanchez plays on 11 tracks from the acclaimed band's fifth concept album: The Black Rainbow * The Broken * Far * Guns of Summer * Here We[...]
The first two editions of this book were published by the American Society for Colposcopy and Cervical Pathology (ASCCP). This product is considered the standard of colposcopy and has the reputation of being the best selling educational teaching module for the physician, resident, or advanced practi[...]
This book is a valuable resource for those interested in real-time Total Power Exchange Relationships. Dan and dawn share the reality behind the lifestyle that so many only fantasize about. This is a book based on the experience of a couple, who has been living together as Master and slave for well [...]
This guide book covers the present-day battlefield, and the actions that took place on and immediately behind the D-Day beaches, and Major and Mrs Holt's Pocket Guide to Normandy has been put together to take you around the area.This book, part of a new series of guides, is designed conveniently in [...]
Martin E. P. Seligman, professor of psychology at the University of Pennsylvania, is one of the world's leading authorities on learned helplessness and its relation to optimism and hope. This collection brings together eminent psychologists and professionals whose work has been greatly influenced by[...]
This book looks at the basic core skills that all those dealing with suppliers and clients need to know about managing the commercial relationship. It looks at the skills needed to ensure that both the supplier and customers are equipped to deal with: - change control, - price re-negotiations, - cos[...]