Service Quality Management in Hospitality, Tourism, and Leisure offers practitioners and educators the latest concepts and strategies that will improve the delivery of hospitality services. Discussing services management, marketing, operations management, human resources management, and service qual[...]

The image was shocking: a couple wearing protective suits and masks in their own home! The accompanying USA Weekend story documented the mold-related headaches, fatigue, and respiratory problems that forced Melinda Ballard and Ron Allison to abandon their dream house, leaving all their possessions [...]

Writing is a learnable process of creation for students at various levels of English. This title embodies this philosophy by guiding beginning level students through the steps of gathering ideas, focusing or forming a main idea, supporting, drafting, revising, editing, and drafting again.[...]

One of the leading artists of her generation, Lorna Simpson (born 1960) came to prominence in the mid-1980s through her photographic and textual works that challenged conventional attitudes toward race, gender and cultural memory with a potent mixture of formal elegance and conceptual rigor. Publish[...]

PRAISE FROM OTHER LYME AUTHORS: "A wealth of valuable information, and an excellent resource ... especially for patients looking for novel, non-toxic healing therapies to augment (or possibly replace) standard allopathic therapies ... this book should be in the library of all Lyme patients."-KENNETH[...]

Enhance learners' interest and understanding with visual design for instructional and information products No matter what medium you use to deliver content, if the visual design fails, the experience falls flat. Meaningful graphics and a compelling visual design supercharge instruction, training, a[...]

The Continuum of Long-Term Care, 3rd edition offers a conceptual framework for creating a seamless integrated continuum of care, as well as concrete information about the increasing number of components that affect the continuum today. With numerous case studies, examples, service snapshots, and res[...]

"Readers can always count on Mason for fast-paced, exciting adventures with detailed historical backdrops that showcase sizzling passion and steamy love scenes."--RT Book Reviews
ABDUCTION
Never had Elspeth Stewart imagined her wedding would be interrupted by a dark-haired stranger chargin[...]