Managing Organizational Change, by Palmer/Dunford/Akin, provides managers with an awareness of the issues involved in managing change, moving them beyond "one-best way" approaches and providing them with access to multiple perspectives that they can draw upon in order to enhance their success in pro[...]

Today, more people in the western world earn a living from producing services than making manufactured goods. Now in its sixth edition, "Principles of Services Marketing" offers a comprehensive and contemporary introduction for students taking a module in services marketing. Fully updated and revise[...]

Now in its seventh edition, Principles of Services Marketing has been revised and updated throughout to reflect the most recent developments in this fast-moving and exciting sector. With a stronger emphasis on emerging and global economies, it's been restructured to give clearer focus on key issues [...]

Combines a theoretical treatment of NMR spectroscopy with an exposition of the experimental techniques applicable to proteins. This work describes measurement and use of residual dipolar coupling constants for structure determination, TROSY and deuterium labeling for application to large macromolecu[...]

Foul Play: the second book in this crime fighting series by Tom Palmer. Danny is obsessed with two things: football - especially City Football Club - and investigating crimes. So when England and City footballing hero Sam Roberts is reported missing the day after Danny saw him being taken, blindfold[...]

Jake loves football and dreams of becoming a professional footballer. He's worried about his height though - what if he's too small for football? But on the day of his trial Jake is quick on the ball and scores - he's made it! Jake can't wait to pull on his shirt and join the team. But someone at th[...]

United's under-twelves are in Poland for a tournament. Goal-keeper Tomasz is very excited to be playing in his home country, but team captain Ryan thinks Poland are rubbish - in fact, he thinks everything Polish is rubbish. Ryan's behaviour causes trouble both on and off the pitch. Can Ryan and Toma[...]

This is the fifth book in the fast-paced "Football Academy" series. James has been a junior player at United for a long time. Everyone expects him to follow in his dad's footsteps and play for England one day. But James isn't so sure. He has something he wants to do even more than football. Somethin[...]

When Danny Harte finds out there's been an anonymous foreign buy-out of his favorite club, City, he's furious - the fans were about to buy it themselves. The club is being secretive and Danny is determined to find out what's going on - until he's caught staking out the club by the police and caution[...]

The Squad have been summoned to the deadly and frozen land of the Arctic Circle by the British Prime Minister who has heard of their growing reputation as brilliant young spies. An unknown criminal is trying to hijack a world conference about the precious and much fought-over fuels that lie below th[...]

This book relates language testing practice to current views of communicative language teaching and testing. It builds on the theoretical background expounded in Bachman's Fundamental Considerations in Language Testing and examines the design, planning, and organization of tests. The book is divided[...]

One of the great mysteries of the human body is revealed in this fascinating study of the natural rhythms that govern basic biological functions.[...]