Take Care of Your Customers - or Someone Else Will! Legendary Service Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and a th[...]
Ken Blanchard's Leading at a Higher Level techniques are inspiring thousands of leaders to build high-performing organizations that make life better for everyone. Now, in Helping People Win at Work, Blanchard and WD-40 Company leader Garry Ridge reveal how WD-40 has used Blanchard's techniques of Pa[...]
Once, there was a remarkable person who led with love. Her company succeeded where its competitors struggled. Its customers were loyal, its employees loved to work there, and it was profitable year after year, for decades. This loving leader began her career as an executive secretary, yet the compan[...]
From The One Minute Manager® to Raving Fans, Ken Blanchards books have helped millions of people hone their own leadership skills and develop the potential of those around them, transforming their businesses in the process. In Leading ata HigherLevel, Blanchardhas brought together everythin[...]
An expert in corporate communication shows readers how to make the most of their conversations by communicating clearly and forcefully, offering helpful advice on how to overcome barriers to meaningful conversation, confront tough issues, inspire followers, and leverage new skills for frictionless d[...]
Anthony Robbins calls it the new science of personal achievement. You'll call it the best thing that ever happened to you.
If you have ever dreamed of a better life, "Unlimited Power" will show you how to achieve the extraordinary quality of life you desire and deserve, and how to master your p[...]
For more than twenty years, millions of managers in Fortune 500 companies and small businesses nationwide have followed The One Minute Manager's techniques, thus increasing their productivity, job satisfaction, and personal prosperity. These very real results were achieved through learning the manag[...]
In clear, simple terms Leadership and the One Minute Manager(R) teaches managers the art of Situational Leadership(R)--a simple system that refutes the conventional management mandate of treating all employees equally. Here, you'll learn why tailoring management styles to individual employees is so [...]
One simple idea can set you free: Don't take on a problem if it isn't yours! One of the most liberating books in the extraordinary One Minute Manager Library teaches managers an unforgettable lesson: how to have time to do what they want and need to do. The authors tell why managers who accept every[...]
"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area [...]
Ken Blanchard and Sheldon Bowles, co-authors of the New York Times business bestseller Raving Fans, are back with Gung Ho Here is an invaluable management tool that outlines foolproof ways to increase productivity by fostering excellent morale in the workplace. It is a must-read for everyone who wa[...]
High Five combines the spellbinding charm of a timeless parable with cutting-edge information about why teams are important and what individuals and organizations can do to build successful ones.Through the story of Alan Foster, a workplace one-man band, High Five identifies the four key ingredien[...]
What do your people at work and your spouse and kids at home have in common with a five-ton killer whale? Probably a whole lot more than you think, according to top business consultant and mega-bestselling author Ken Blanchard and his coauthors from SeaWorld. In this moving and inspirational new boo[...]
With so many start-ups struggling to survive beyond their first year of trading, what are the key things that will ensure a business makes the right start? Multi-million copy selling author Ken Blanchard returns with much-needed advice on how to create and sustain a successful business, delivered in[...]
Weaving together case studies, examples, techniques, research highlights, and quotes from business leaders, this practical handbook is packed with suggestions for increasing employee involvement and enthusiasm. Original.[...]
Outlines a model of servant leadership based on the author's study of Jesus Christ, explaining how business leaders can become more effective through a realization that their teams are more powerful than the sum of their individuals.[...]
Attempting to better themselves - learn new skills, break bad habits - people read books, attend seminars, take training courses. But in spite of what they sincerely believe are their best efforts, their behavior doesn't change. It's an endless source of frustration for organizations and individuals[...]
Does your family need a five-star general at the helm? A psychologist? A referee? Ken Blanchard, best-selling co-author of "The One Minute Manager" and "Lead Like Jesus," points to a better role model: the Son of God. Joined by veteran parents and authors Phil Hodges and Tricia Goyer, renowned busin[...]
'How is it they can get the most feared predator in the ocean to urinate on cue, and we can't get our son to stand up and pee into the toilet?' Amy Sheldrake's new job at Aqua World, a fictitious marine park in Key West, is one of learning the ropes to become a trainer of killer whales. As the worki[...]
The lessons of "Full Steam Ahead!" are revealed through the inspirational story of two people who were able to create a vision for the place they worked and for their own lives. Jim Carpenter, president of a mid-sized insurance agency, didn't get the 'vision thing'. The agency was doing well, but Ji[...]
The Secret introduced people around the world to a profound yet seemingly contradictory concept: to lead is to serve. With that as the foundation Great Leaders Grow takes the next step, showing leaders how to ensure that they'll be able to effectively serve throughout their careers. The Secret's pro[...]
Using the same characters as those found in Miller's other bestseller, "The Secret" and one new character, a retired Special Forces Commander, this work aims to help team leaders and team members create high-performing teams. The core message is that Talent, Skills, and Community are all essential t[...]
What is the secret to lasting as a leader? In the words of Ken Blanchard and Mark Miller, "Our capacity to grow determines our capacity to lead." Leadership must be a living process, and life means growth. In "Great Leaders Grow," a woman named Debbie Brewster becomes a mentor to a young man named B[...]