The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ITIL Service Strategy provides a view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the service lifecycle stays focused on the busines[...]

The ITIL Editions 2011 has been updated for clarity, consistency, correctness and completeness. By focusing on delivery and control process activities, ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis. Key features: Th[...]

The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ITIL is based upon a lifecycle approach and the core guidance consists of five publications: 'ITIL Service Strategy' 'ITIL Service Design' 'ITIL Service Transition' 'ITIL Service Operation' 'ITIL Conti[...]

The Service Transition Key Element Guide provides a handy reference to the content contained within the core ITIL Service Transition guidance and summarises its key elements. ITIL Service Transition focuses on the broader, long-term change management role and release practices so that risks, benefit[...]

German Translation Book. The 2011 Edition has been updated to improve consistency, aid in navigation and improve readability.[...]

German Translation Book. The 2011 Edition has been updated to improve consistency, aid in navigation and improve readability.[...]

This 3rd edition of Life in the United Kingdom is the official handbook for the new Life in the UK tests to be taken on or after 25 March 2013. It contains all the official learning material for the test and is written in clear, simple language - making it easy to understand. It covers a range of to[...]

This book covers Britain in the early eighteenth century. It provides an introduction that is both informative and imaginative, reliable and entertaining. To the tradition of travel writing Daniel Defoe brings a lifetime's experience as a businessman, soldier, economic journalist and spy, and his To[...]

Contains the Crown Prosecution Service Charging Standards. The Standards are cross-referenced to Blackstone's Criminal Practice 2005, Archbold 2005, and Wilkinson's Road Traffic Offences. This text also contains an index, tables, the Code for Crown Prosecutors, and relevant CPS Policy documents.[...]

Packed with photographs and illustrations, this book leads you straight to the best attractions Great Britain offers. It includes unique cutaways, floorplans and reconstructions of the must-see sites, plus street-by-street maps of all the fascinating cities including London, Oxford, Bath, York, Manc[...]

Discover the best that Great Britain and Ireland have to offer with this indispensable companion. Whatever you're looking for, from hiking the West Highland Way, to birdwatching on the Yorkshire coast, exploring Constable country, enjoying the amusements at Brighton Pier, admiring the splendour of W[...]