Service Integration and Management (Siam(r)) Foundation Study Guide

This study guide provides readers with all of the information they need to prepare successfully for the EXIN/BCS SIAM BOK Foundation Exam. It includes all the content mandated by the EXIN/BCS Foundation Exam Preparation Guide, as well as a case study, exercises and sample solutions, quizzes and real [...]
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This study guide provides readers with all of the information they need to prepare successfully for the EXIN/BCS SIAM BOK Foundation Exam. It includes all the content mandated by the EXIN/BCS Foundation Exam Preparation Guide, as well as a case study, exercises and sample solutions, quizzes and real world examples. Service integration and management (SIAM) is a management methodology that can be applied in an environment that includes services; urced from a number of service providers. SIAM supports cross-functional, cross-process, and cross-provider integration. It creates an environment where all parties: - Know their role, responsibilities and context in the ecosystem - Are empowered to deliver; - Are held accountable for the outcomes they are required to deliver. This publication will be useful for anyone working in a SIAM environment, whether they are a customer, a service integrator or a service provider. The study material covers topics including the origins of SIAM, the different SIAM structures, roles, challenges, risks and more.