Summary: Winning Behavior - Terry Bacon and David Pugh

Complete summary of Terry Bacon and David Pugh's book: "e;Winning Behavior: What the Smartest, Most Successful Companies Do Differently"e;.This summary of the ideas from Terry Bacon and David Pugh's book "e;Winning Behavior"e; shows that winning companies treat their customers better [...]
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Complete summary of Terry Bacon and David Pugh's book: "e;Winning Behavior: What the Smartest, Most Successful Companies Do Differently"e;.This summary of the ideas from Terry Bacon and David Pugh's book "e;Winning Behavior"e; shows that winning companies treat their customers better than anyone else. In this way, they earn what can be termed as "e;behavioral differentiation"e;. In their book, the authors explain that behavioral differentiation has now become the foundation for a sustainable competitive advantage, with the new imperative in business being to organize your firm to consistently out-behave your rivals. This summary will teach you how to improve your leadership, culture, processes, reward systems and infrastructure in order to deliver exceptional behavior every time.Added-value of this summary:* Save time* Understand key concepts* Expand your knowledgeTo learn more, read "e;Winning Behavior"e; and discover the key to out-behaving your rivals.