It's All Your Fault at Work!: Managing Narcissists and Other High-Conflict People

Increasingly, high-conflict people--especially narcissists and bullies--are showing up in the workplace. "It's All Your Fault at Work " addresses ways of managing the behavior of high-conflict people (HCP).Based on Bill Eddy's high-conflict personality theory, the book explains how to recognize pred [...]
Visa längre beskrivning

Increasingly, high-conflict people--especially narcissists and bullies--are showing up in the workplace. "It's All Your Fault at Work " addresses ways of managing the behavior of high-conflict people (HCP).Based on Bill Eddy's high-conflict personality theory, the book explains how to recognize predictable patterns of behavior and illustrates with over a dozen examples the simple four-step C.A.R.S. method to calm the HCP, analyze options, respond to hostility, and set limits on extreme behavior."This book belongs in every leader's library. Although I believe there's a pearl of good in everyone, some people's pearl is hard to find. You may not be able to change a high conflict personality, but by using Bill Eddy's and Georgi DiStefano's techniques, you'll be able to keep the focus on solutions rather than arguments."
--Ken Blanchard, coauthor of The One Minute Manager(R) and Leading at a Higher Level