Never Split the Difference

'A kidnapper is nothing more than a commodities trader. In both situations, it's kill or be killed.' By breaking the negotiation process into distinct phases, and highlighting key techniques such as labelling, mirroring and calibrated questioning, the author arms the reader with the practical tools [...]
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'A kidnapper is nothing more than a commodities trader. In both situations, it's kill or be killed.' By breaking the negotiation process into distinct phases, and highlighting key techniques such as labelling, mirroring and calibrated questioning, the author arms the reader with the practical tools they need to give them a competitive edge.