Multisourcing

Over the last decade, the number of services that can be outsourced has grown exponentially. Yet research suggests that 50 percent of outsourcing contracts signed during the last three years will fail to meet expectations. Gartner sourcing experts Linda Cohen, Denise Underwood and Allie Young argue [...]
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Over the last decade, the number of services that can be outsourced has grown exponentially. Yet research suggests that 50 percent of outsourcing contracts signed during the last three years will fail to meet expectations. Gartner sourcing experts Linda Cohen, Denise Underwood and Allie Young argue that this is because most organisations are utilizing ad-hoc approaches to outsourcing that are both short-sighted and ineffective. Based on extensive, multiyear research, this book unveils a new operational model 'multisourcing' that seamlessly blends internally and externally delivered services not just to cut costs or gain efficiencies, but to maximise growth, agility and bottom-line results. Through practical frameworks and illustrative company examples, the authors guide managers in creating a customised plan for managed multisourcing.