Groups That Work and Those That Don't

Explores the design and leadership of groups, providing detailed descriptions of twenty-seven diverse work groups - including task forces, top management groups, production teams, and customer service teams - to offer insights into what factors affect group productivity, and what leaders and group m [...]
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Explores the design and leadership of groups, providing detailed descriptions of twenty-seven diverse work groups - including task forces, top management groups, production teams, and customer service teams - to offer insights into what factors affect group productivity, and what leaders and group members can do to improve work group effectiveness.