Law Enforcement Interpersonal Communication and Conflict Management

Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to: *Identify and master emotions *Master the story *Promote positive behaviour *Achieve Rapport *Control your response *Take perspe [...]
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Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to: *Identify and master emotions *Master the story *Promote positive behaviour *Achieve Rapport *Control your response *Take perspective When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.