Uncontainable: How Passion, Commitment, and Conscious Capitalism Built a Business Where Everyone Thrives

Hard to believe that a store that started out simply selling empty boxes has become one of the country's best known and most beloved companies.
But back in 1978, when Kip Tindell had the vision that people were eager to find solutions to save both space and time, he was onto something. Now there [...]
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Hard to believe that a store that started out simply selling empty boxes has become one of the country's best known and most beloved companies.
But back in 1978, when Kip Tindell had the vision that people were eager to find solutions to save both space and time, he was onto something. Now there are Container Stores all over, and with more than 5,000 loyal employees, the company couldn't be stronger. It's routinely listed on the "Fortune ""Best Companies to Work For" pages. Even better, the franchise has millions of loyal customers.
In OUT OF THE BOX, Tindell reveals his approach of what he calls Conscious Capitalism, and shows how other companies can adapt his lessons to their own firms. Tindell is that rare CEO who fully embraces the "Golden Rule" of business - to be totally transparent with one's customers and employees in order to engender feelings of good will. He even pays his employees twice the national average salary for retail workers. Not surprisingly, his employees love The Container Store, as there is very little turnover.
And Container Store customers love the fact that any employee they turn to in a store can't do enough to help them out. It's a total "win-win" for all involved. In OUT OF THE BOX, Tindell provides a road map on how he provides both great customer service and great managerial insights.