E-Government for Public Managers: Administering the Virtual Public Sphere

E-Government for Public Managers examines significant trends in information and communication technology (ICT) that impact the day-to-day operations of federal, state, and local government. This hands-on guide focuses on efforts to improve service delivery, human resource administration, political p [...]
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E-Government for Public Managers examines significant trends in information and communication technology (ICT) that impact the day-to-day operations of federal, state, and local government. This hands-on guide focuses on efforts to improve service delivery, human resource administration, political participation, education, and citizen input (e-democracy), while at the same time recognizing that with ICT s great promise comes great peril in the form of erosion of personal privacy (e-surveillance). Individual chapters address virtual public organizations, government s role in online education, government s use of social media, online budgeting, and ways ICT can aid governmental reform. Through the use of numerous examples and exercises, Robert Cropf helps students and practitioners alike explore the ways technological change shapes public policy, develop useful tools and skills for working in or with e-government, and understand the role that social media plays in helping to spark political, economic, and social change."