Improving Business Process Performance

The managerial practices that drove industry for decades have become increasingly insufficient to support the increasing rate of change. This title surveys and integrates quantitative approaches such as Goal Driven Measurements (GQM), Business Process Management (BPM), Lean Methodology, and the Bala [...]
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The managerial practices that drove industry for decades have become increasingly insufficient to support the increasing rate of change. This title surveys and integrates quantitative approaches such as Goal Driven Measurements (GQM), Business Process Management (BPM), Lean Methodology, and the Balanced Score Card.