Service Concepts in Hospitality Management

Adopts the premise that there is no one simple solution to managing people who provide customer service. Discusses issues and dispels myths about customer service with concepts that are solid and proven in the industry. Includes all of the major areas of the hospitality industry as they relate to de [...]
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Adopts the premise that there is no one simple solution to managing people who provide customer service. Discusses issues and dispels myths about customer service with concepts that are solid and proven in the industry. Includes all of the major areas of the hospitality industry as they relate to delivering quality customer service.