The Benchmarking Book

A guide to process improvement through benchmarking that provides the information you need to carry out effective benchmarking studies and improve performance. Focused on best practice across different industries, it offers guidance on how to analyse data, avoid pitfalls and structure reports to ach [...]
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A guide to process improvement through benchmarking that provides the information you need to carry out effective benchmarking studies and improve performance. Focused on best practice across different industries, it offers guidance on how to analyse data, avoid pitfalls and structure reports to achieve the best results.