Armstrong's Handbook of Management and Leadership

Provides guidance on the processes of management and leadership with particular reference to what managers and aspiring managers need to know and do to make a difference. This book deals with three important areas of management: change management, continuous improvement and the achievement of high l [...]
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Provides guidance on the processes of management and leadership with particular reference to what managers and aspiring managers need to know and do to make a difference. This book deals with three important areas of management: change management, continuous improvement and the achievement of high levels of customer service.