When the State Meets the Street

Bernardo Zacka probes the complex moral lives of street-level bureaucrats-the frontline social and welfare workers, police officers, and educators who represent government's human face to ordinary citizens. Too often dismissed as soulless operators, these workers wield significant discretion and mak [...]
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Bernardo Zacka probes the complex moral lives of street-level bureaucrats-the frontline social and welfare workers, police officers, and educators who represent government's human face to ordinary citizens. Too often dismissed as soulless operators, these workers wield significant discretion and make decisions that profoundly affect people's lives.