Service Orientation

An introduction to service orientation, showing how it works and highlighting the benefits it can deliver. After covering the basics of service orientation, this book discusses key issues such as business agility, designing quality-of-service infrastructure, implementing service-level agreements, an [...]
Visa längre beskrivning

An introduction to service orientation, showing how it works and highlighting the benefits it can deliver. After covering the basics of service orientation, this book discusses key issues such as business agility, designing quality-of-service infrastructure, implementing service-level agreements, and cultural factors.