Mastering Counselling Skills

A practical book to support learning and application of communication and basic counselling skills in the range of services which offer information, guidance, support and advice. It takes into account technological developments such as email counselling, and the growth of Q&A on the internet, includ [...]
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A practical book to support learning and application of communication and basic counselling skills in the range of services which offer information, guidance, support and advice. It takes into account technological developments such as email counselling, and the growth of Q&A on the internet, including chat and support groups.