Louder Than Words

Drawing on his decades of work in the behavioural sciences, Navarro shows how to use his simple yet powerful comfort/discomfort model to decode nonverbal behaviour and gain crucial insights about what's really being said at meetings, interviews, negotiations, presentations, business meals, and more, [...]
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Drawing on his decades of work in the behavioural sciences, Navarro shows how to use his simple yet powerful comfort/discomfort model to decode nonverbal behaviour and gain crucial insights about what's really being said at meetings, interviews, negotiations, presentations, business meals, and more, including the casual yet critical water cooler exchanges that are the driving force of an organization.