Linking It to Business: A Tale of Discovering It Benefits

The "IT productivity paradox" is a macro-level phenomenon--investments in information technology [IT] do not automatically produce economic benefits--which has eluded scientists and practitioners. This book takes the discussion from macro (aggregated indexes) to micro (single business process) to he [...]
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The "IT productivity paradox" is a macro-level phenomenon--investments in information technology [IT] do not automatically produce economic benefits--which has eluded scientists and practitioners. This book takes the discussion from macro (aggregated indexes) to micro (single business process) to help the reader understand and achieve a higher quality of control information.