Service Design Process & Methods 3rd Edition

We are immersed in services every day. We use the Internet, watch television, travel, shop, drink coffee, and eat at restaurants, use government services, and we go to movies. Design is no longer about only the aesthetics or surfaces of things. Service design is a broad field that involves many disc [...]
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We are immersed in services every day. We use the Internet, watch television, travel, shop, drink coffee, and eat at restaurants, use government services, and we go to movies. Design is no longer about only the aesthetics or surfaces of things. Service design is a broad field that involves many disciplines, management, technology, and an understanding of people. Today designers create diverse and complex systems of experiences of products, services, spaces and touchpoints