Orchestrating Experiences

Customer experiences are increasingly complicatedwith multiple channels, touchpoints, contexts, and moving partsall delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity? Orchestrating Experiences is a practical guide for designers and everyone st [...]
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Customer experiences are increasingly complicatedwith multiple channels, touchpoints, contexts, and moving partsall delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity? Orchestrating Experiences is a practical guide for designers and everyone struggling to create products and services in complex environments.