Reference and Information Services

Designed to complement everyintroductory library reference course, this is the perfect text for studentsand librarians looking to expand their personal reference knowledge, teachingfailsafe methods for identifying important materials by matching specific typesof questions to the best available sourc [...]
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Designed to complement everyintroductory library reference course, this is the perfect text for studentsand librarians looking to expand their personal reference knowledge, teachingfailsafe methods for identifying important materials by matching specific typesof questions to the best available sources, regardless of format. Guided by anational advisory board of educators and practitioners, this thoroughly updatedtext expertly keeps up with new technologies and practices while remaininggrounded in the basics of reference work. Chapters on fundamental concepts,major reference sources, and special topics provide a solid foundation; thetext also offers fresh insight on core issues, including:ethics,readers' advisory, information literacy, and other key aspects of referencelibrarianship; selectingand evaluating reference materials, with strategies for keeping up to date;assessingand improving reference services;guidanceon conducting reference interviews with a range of different library users,including children and young adults;anew discussion of reference as programming;importantspecial reference topics such as Google search, 24/7 reference, and virtualreference; anddeliveringreference services across multiple platforms. As librarians experience achanging climate for all information services professionals, in this bookCassell and Hiremath provide the tools needed to manage the ebb and flow ofchanging reference services in today's libraries.|Designed to complement every introductory library reference course, this is the perfect text for students and librarians looking to expand their personal reference knowledge, teaching failsafe methods for identifying important materials by matching specific types of questions to the best available sources, regardless of format. Guided by a national advisory board of educators and practitioners, this thoroughly updated text expertly keeps up with new technologies and practices while remaining grounded in the basics of reference work. Chapters on fundamental concepts, major reference sources, and special topics provide a solid foundation; the text also offers fresh insight on core issues, including:ethics, readers' advisory, information literacy, and other key aspects of reference librarianship;selecting and evaluating reference materials, with strategies for keeping up to date;assessing and improving reference services;guidance on conducting reference interviews with a range of different library users, including children and young adults;a new discussion of reference as programming;important special reference topics such as Google search, 24/7 reference, and virtual reference; anddelivering reference services across multiple platforms.As librarians experience a changing climate for all information services professionals, in this book Cassell and Hiremath provide the tools needed to manage the ebb and flow of changing reference services in today's libraries.