Project Quality Management

Project Quality Management: Why, What and How, Second Edition demonstrates how to implement the general methods defined in A Guide to the Project Management Body of Knowledge-Fifth Edition (PMBOK(R) Guide) and augments those methods with more detailed, hands-on procedures that have been proven throu [...]
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Project Quality Management: Why, What and How, Second Edition demonstrates how to implement the general methods defined in A Guide to the Project Management Body of Knowledge-Fifth Edition (PMBOK(R) Guide) and augments those methods with more detailed, hands-on procedures that have been proven through actual practice. This edition presents case examples that illuminate the theory of quality planning, assurance, and control with real-world narratives, including situation, analysis, and lessons learned. It also provides course discussion points and practical exercises at the end of each chapter. In its first edition, Project Quality Management was the recipient of the 2006 PMI(R) David I. Cleland Project Management Literature Award. The award-winner offered project managers a specific, succinct, step-by-step project quality management process found nowhere else. This second edition features updated and enhanced material that meets the needs of practitioners, trainers, college instructors, and their students!Key FeaturesProvides a Wheel of Quality that codifies in one complete image the contributing elements of contemporary project quality managementEstablishes a quality tool - the pillar diagram - that provides the needed capability to identify root causes of undesirable effectsSupplies quality processes attuned to project scope specifications used to ensure a quality product and quality processes and to help maintain cost and schedule constraints to ensure a quality projectProvides techniques and tools organized and explained according to their application within this quality process that can be applied immediately to improve project implementation and customer satisfaction in any project contextCandidly examines organization aspects that may hinder quality in spite of knowledge and best intentionsPresents "off-line" treatment of the related topics of project training, leadership, and organizational change in the appendicesWAV offers numerous downloadable tools for planning project quality, collecting and understanding data, comprehending and analyzing processes, and problem solving, as well as instruction materials for use in college and professional courses on the topic - available from the Web Added Value(TM) Download Resource Center at www.jrosspub.com/wav