Handbook of Training Evaluation and Measurement Methods

Now in its fourth edition, this book is an invaluable reference for professionals involved in human resource development. It is also an important text for those professionals continuing their professional development through certification programs on the subject of ROI. Today's economic climate dema [...]
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Now in its fourth edition, this book is an invaluable reference for professionals involved in human resource development. It is also an important text for those professionals continuing their professional development through certification programs on the subject of ROI. Today's economic climate demands that anyone involved in training and development be able to both produce and document results and show clearly how they can add value to the organization. This practical guide gives you step by step details on: developing and implementing a results-based approach to HRD; selecting the best data-collection methods to suit your needs; determining the costs and calculating the ROI; and, increasing management support for HRD programs. It is written by Drs Jack Phillips and Patti Phillips, who are internationally recognized leaders in measurement and evaluation of Training and Development. The new material will include updated research on the subject and new case study examples incorporating 3 new chapters: basic coverage of statistical approaches; a comparison of the different approaches and models of evaluations; and, cost benefit analysis relating to traditional program evaluation.It presents a development of the material so it would appeal to certification for specialists in HR. This book features: Part I - The Measurement Imperative - The Need for Results-Based HRD, The Trend Toward Measurement, Developing a Results-Based Approach; Part II - Evaluation Models and Design Issues - A Results-Based HRD Model, The ROI Process Model, Evaluation Instrument Design, Evaluation Design, Collecting Data (Reaction and Learning Evaluation); Part III - Data Collection and Analysis - Collecting Data (Application and Business Impact Evaluation), Isolating the Effects of Training, Converting Data to Monetary Benefits, Identifying Intangible Measures, Determining HRD Program Costs, Data Analysis, Calculating the Return on Investment, ROI at Multiple Levels, Evaluating Outside Resources; Part IV - Implementation Issues - Management Influence on HRD Program Results, Communicating Program Results, Appendixes and Index.