Co-Creating Humane and Innovative Organizations: Evolutions in the Practice of Socio-Technical System Design

For many organizations, doing "business as usual" in a world full of rapidly shifting pressures and opportunities is a limiting strategy. The combined demands on productivity, quality, flexibility, innovation, sustainability and healthy work continue to drive the search for innovation in the workpla [...]
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For many organizations, doing "business as usual" in a world full of rapidly shifting pressures and opportunities is a limiting strategy. The combined demands on productivity, quality, flexibility, innovation, sustainability and healthy work continue to drive the search for innovation in the workplace. More than just process innovation or better use of technology, the Socio-Technical Systems design approach has a rich history of creating human centered and high performance alternatives to the classical Tayloristic bureaucracy still found in many of our organizations. In the past 70 years STS-D theory and practice have developed in a rainbow of expressions - which can be seen as three waves of evolution. The initial wave was about the re-design of routine/linear work in manufacturing. The second wave embraced non-routine/non-linear work where information processing and service delivery were key - i.e.- the ascendance of the "knowledge worker." The third wave recognizes the importance of designing networks (both within and across organizations and the need to design/mobilize issue based eco-systems. We have also seen the shift from job and team design to the design at the macro level of "whole systems" - be they organizations, networks or ecosystems - not only in industrial organisations but also service, government and social profit entities. The design of information systems (ICT) and the facilities within which people work is also increasingly a part of STS-D theory and practice. What hasn't changed are the goals of all STS based design processes -i.e.- improving life for people in the organization while focusing on quality (of product or service), adaptability, and productivity - in ways that are good for all stakeholders. In this colorful book 25 academics, union leaders and practitioners describe their new lenses on STS-D. ======= "The idea of building organizations that are great for people and productivity began long before Teal and Holocracy became popular. Bernard Mohr and Pierre van Amelsvoort have crafted a collection of papers that trace the history of the Socio-technical school of organization design from the 1950s to the present day. Read book this if you want to know the story behind the story of making organizations that are truly amazing." Bill Pasmore, Professor of Practice, Columbia University ===== "Finally we have an excellent overview of Socio-technical theory and practice, a historically seminal concept that has not received nearly enough attention among managers and organization development practitioners." Edgar H. Schein, Professor Emeritus MIT Sloan School of Management, Author of Humble Consulting (2016) ===== "This book explains much of the roots of today's focus on human-centered design and user experience. New technology is often designed without an adequate focus on how humans will use it productively, flexibly, and creatively. Every academic, practitioner and consultant interested in organizational design, creating workplaces where people thrive and getting the most out of the organization should read, absorb, and become an implementer of the principles described here." Ann Majchrzak, USC Associates Chaired Professor of Business Administration, University of Southern California ===== "The need to close the gap between evidence and common practice in workplaces has never been greater. This is a compelling account of how STS-D's multiple stakeholder approach, its insistence that organisational design is aligned with organisational purpose and strategy, and its emphasis on the organisation as a system of interdependent parts, underpin its enduring relevance. This publication deserves to reach the bookshelves of researchers and practitioners alike." Peter Totterdill Chief Executive, UK Work Organisation Network (UK WON), Visiting Professor, Kingston University London and Mykolas Romeris University Vilnius