The Process Matters

We do business in a results-oriented world. Our focus on growth is laudable for its clarity, but it is not only what we accomplish that matters but also how we accomplish it. In The Process Matters, Joel Brockner shows that managers must reach those ends in the right ways--with input, consistency, a [...]
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We do business in a results-oriented world. Our focus on growth is laudable for its clarity, but it is not only what we accomplish that matters but also how we accomplish it. In The Process Matters, Joel Brockner shows that managers must reach those ends in the right ways--with input, consistency, and accountability--if they want to effectively lead and manage in their organizations. Brockner discusses what goes into the right process, how it leads to better outcomes, and how to overcome obstacles along the way. He demonstrates that a high-quality process often costs little and may not even require a great deal of time; and in light of these facts considers the puzzling question of why good business practice doesn't happen more often. Brockner draws from various real-life workplace examples and factors in a wide swath of studies to examine the ways that managers can bring out the best in their people. Relevant to anyone who is in a managerial position--from the CEO on down--The Process Matters proves that seemingly simple differences in process can go a long way.