Human Resource Management in Service Work

This text aims to fill a gap in the market for a book on HRM in the service sector. The focus on human resource management is important to an understanding of the service economy and with increasing numbers of courses focusing on services rather than manufacturing, it is fast becoming an important, [...]
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This text aims to fill a gap in the market for a book on HRM in the service sector. The focus on human resource management is important to an understanding of the service economy and with increasing numbers of courses focusing on services rather than manufacturing, it is fast becoming an important, but neglected area in terms of textbooks.