Key Element Guide ITIL Continual Service Improvement

Continual Service Improvement delivers consistent, repeatable process activities as part of service quality; ITIL has always emphasized the importance of continual service improvements. Focusing on the process elements involved in identifying and introducing service management improvements, the cont [...]
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Continual Service Improvement delivers consistent, repeatable process activities as part of service quality; ITIL has always emphasized the importance of continual service improvements. Focusing on the process elements involved in identifying and introducing service management improvements, the continual service improvement stage of the lifecycle also deals with issues surrounding service retirement.Key features:Written by authors of the main core guidance titlesProvides a handy overview of the five core titlesEach Key Element Guide shares the same structure Quality assured and endorsed by itSMF International.